Are you tired of straining your ears or feeling uncomfortable during long hours at work? A good headset can make your job much easier and more comfortable. The right headset isn’t just a device; it’s a tool that helps you do your job better. It should be comfortable for long use, provide clear sound, and be strong enough to handle a busy workday.
When choosing a headset, consider the following factors:
- Sound Quality: Opt for a headset with a noise-canceling microphone for clear communication, minimizing background noise. Ensure it has high-quality speakers with a frequency response of 20Hz to 20kHz for crisp sound.
- Comfort: Choose a headset with an adjustable headband, soft ear cushions, and a lightweight design. Consider memory foam cushions for added comfort and noise isolation, and ensure the weight is manageable for extended use.
- Durability: Select a headset built to last. Look for sturdy construction with durable materials. A metal headband and reinforced cable add to its longevity, making it ideal for a busy work environment.
Best Headset For Call Centre Table
| Product | Wired/Wireless | Impedance | Buy Now |
|---|---|---|---|
| Logitech H390 Wired Headset | Wired | 32 Ohm | Check On Amazon |
| Angteela BH-M9 Headset | Wireless | — | Check On Amazon |
| TECKNET Trucker Headset | Wireless | — | Check On Amazon |
| Jabra Evolve 40 Headset | Wired | 32 Ohm | Check On Amazon |
| Sonitum Headset With Microphone | Wired | 32 Ohm | Check On Amazon |
| Callez C500U2 Headset | Wired | 32 Ohm | Check On Amazon |
| Wantek UC600 Headset | Wired | 32 Ohm | Check On Amazon |
| Arama USB Headset With Microphone | Wired | 32 Ohm | Check On Amazon |
| AGPTEK Call Center Headset | Wired | 32 Ohm | Check On Amazon |
| Poly 5220 USB-A Headset | Wired | 32 Ohm | Check On Amazon |
Best Headset for Call Centre Reviews
1. Logitech H390 Wired Headset
The H390 from Logitech is a wired headset that balances simplicity and efficiency, making it perfect for call center operations and extended office use. Its sturdy build, paired with high-quality digital stereo sound, ensures every conversation is clear and uninterrupted. This design makes the H390 an essential tool for professionals who need consistent communication throughout their workday.
Comfort is a non-negotiable aspect when it comes to headsets used in professional settings, and the H390 comes with padded ear pads and adjustable headbands. These features allow for a personalized fit that can comfortably accommodate prolonged use, which is essential for anyone engaged in long conference calls or training sessions. Moreover, the noise-canceling microphone is adept at minimizing background distractions, enhancing the caller’s voice for better audibility on the other end.
The headset’s plug-and-play USB connectivity simplifies its setup, eliminating the need for additional software installations and making it immediately functional upon connection. This straightforward usability positions the H390 as a practical choice for both seasoned professionals and those new to using headsets in a professional context, seamlessly integrating into diverse working environments.
Specifications:
- Connectivity: USB-A Wired
- Noise Control: Active Noise Cancellation
- Microphone: Bi-directional, Noise-Canceling
- Sound Quality: Digital Stereo
- Controls: In-line (Volume and Mute)
- Cable Length: 6.2 ft (1.9 m)
- Headband: Adjustable, Padded
- Compatibility: PC, Mac, Chrome OS
- Frequency Response: 20,000 Hz
- Driver Size: 30 mm
Pros:
- Crystal-clear digital audio
- Comfortable for extended use
- Simple plug-and-play interface
- Durable and reliable build
- Effective noise-canceling microphone
Cons:
- Wired only, no wireless option
- Microphone fixed on left side
- Limited to USB-A connectivity
- Not ideal for very noisy environments
2. Angteela BH-M9 Headset
Angteela’s Bluetooth wireless headset is ideal for call centers, offering simplicity and powerful noise-canceling technology, making it a standout option. This headset ensures that communication is both clear and convenient, using a microphone that skillfully separates the speaker’s voice from any background noise, guaranteeing every conversation is heard with perfect clarity.
Lightweight and versatile, the headset is designed with a focus on extended wear, featuring protein memory foam padding that adapts to the user’s head for maximum comfort. The 270° adjustable mic is a standout feature, offering precise positioning to ensure clear voice capture in any situation. Coupled with a 15-hour battery life, this headset supports people of WFH & professionals through even the longest workdays without the need for frequent charging.
Seamlessly integrating with multiple devices via Bluetooth 5.0, the headset enhances productivity by allowing users to connect to two devices simultaneously and switch between them effortlessly. This capability is invaluable for maintaining smooth communications across various platforms, which is a common requirement in modern call center and remote work setups.
Specifications:
- Connectivity: Bluetooth 5.0 Wireless
- Noise Control: Advanced Noise Cancellation
- Microphone: 270° Rotatable, Noise-Canceling
- Battery Life: 15 Hours Talk Time
- Charging Time: 2 Hours
- Range: 33 Feet Wireless Range
- Compatibility: Most Bluetooth-enabled devices
- Control: Easy Controls & Mute Function
- Special Feature: Multi-Point Connection
Pros:
- Superior noise-canceling microphone
- Ultra-lightweight and comfortable
- Long battery life
- Multi-device connectivity
- Fast charging capability
Cons:
- Mute function phone-only
- May require re-pairing occasionally
- Smaller on-ear design
3. TECKNET Trucker Headset
Bluetooth headphones from TECKNET, especially crafted for truckers, offer premium sound and industry-leading noise cancellation. Engineered to reduce up to 99.6% of background noise, these headphones are perfect for busy environments like call centers or on-the-go scenarios. The AI-powered noise-canceling microphone guarantees that your voice comes through clearly, no matter how noisy the surroundings.
These headphones include long-term use in mind, ensuring they remain comfortable even during extended sessions. The 270° rotatable mic offers flexibility, allowing you to position it on either the right or left side according to your preference. The ultra-soft protein leather ear pads further contribute to the ease of wear, making them perfect for all-day use. Additionally, the impressive battery life provides up to 50 hours of continuous work time on a single charge, a feature that busy professionals will appreciate.
The headset’s ability to connect to two Bluetooth devices simultaneously offers a seamless transition between sources, such as a computer and a mobile phone, which enhances multitasking capabilities. This feature is particularly useful for those who need to stay connected across multiple platforms, improving efficiency in any work environment.
Specifications:
- Connectivity: Bluetooth, USB Dongle
- Noise Control: AI Noise Cancelling
- Microphone: 270° Rotatable
- Battery Life: Up to 50 hours
- Charging Time: 1.5 hours
- Range: 49 feet
- Compatibility: Universal Bluetooth compatibility
- Special Feature: Connect 2 Devices Simultaneously
- Control: Volume, Mute, and Call Control
Pros:
- Exceptional noise cancellation
- Long battery life
- Dual-device connectivity
- Quick charge feature
- Comfortable for extended use
Cons:
- USB dongle required for PCs
- Limited mute functionality
- Not compatible with some Bluetooth functions
4. Jabra Evolve 40 Headset
The Evolve 40, a wired headset from Jabra, is for professionals needing both superior sound and flexible connectivity. Whether used for calls or music, this headset delivers outstanding stereo quality, enhancing every listening experience. Its reputation in corporate environments underscores its value for those who require reliable, uninterrupted communication and these headsets are also used even for gaming.
Notably, the Evolve comes equipped with an integrated busylight that signals to others when you are on a call, helping to minimize disruptions and maintain focus. This feature is particularly beneficial in open office environments or busy home offices. The headset’s dual connectivity allows users to seamlessly switch between devices, such as transitioning calls from a smartphone to a computer with its 3.5mm jack and USB connection options.
The headset offers a balance of high functionality and exceptional comfort. Its on-the-ear design, featuring leather-feel ear cushions, delivers passive noise cancellation that effectively reduces background noise. The design also ensures your ears stay cool and uncompressed, allowing for prolonged, comfortable use.
Specifications:
- Connectivity: Wired, USB 2.0/3.0, 3.5mm jack
- Noise Control: Active Noise Cancellation
- Microphone: Built-in microphone feature
- Compatibility: Universal, UC platforms
- Special Features: Busylight, Flexible connectivity
- Material: Leather, Plastic
- Sound Quality: Stereo sound
- Controls: Call control
- Cable Feature: Fixed cable
Pros:
- Superior sound clarity
- Integrated busy light feature
- Dual connectivity options
- Comfortable all-day wear
- UC optimized for professionals
Cons:
- Limited mobility due to cables
- Busylight on one side only
5. Sonitum Headset With Microphone
Whether you’re in a call center or attending online classes, the Sonitum headset with its built-in microphone ensures your voice is heard clearly. This headset prioritizes high-quality audio, making sure that every conversation is precise and every multimedia interaction is crisp. Equipped with active noise cancellation, it effectively minimizes background noise, allowing you to focus in even the busiest environments.
Designed for prolonged use, the headset by Sonitum offers an adjustable headband and cushioned ear pads that ensure a comfortable fit. This design is particularly beneficial for professionals with long call hours or students immersed in lengthy study sessions. Additionally, the rotating microphone can be easily adjusted, providing optimal voice clarity and enriching the communication experience.
Plug-and-play functionality is a key feature of the Sonitum headset, made possible by its 3.5mm jack connector. This versatile connection allows for easy compatibility with a range of devices, from computers to mobile phones, making it a highly convenient choice. The two-tone design is both sleek and stylish, enhancing the headset’s overall appeal for daily use.
Specifications:
- Connectivity: Wired, 3.5mm jack
- Noise Control: Active Noise Cancellation
- Microphone: Rotating, Adjustable
- Compatibility: Universal with 3.5mm jack
- Special Feature: Adjustable Headband
- Cable Feature: Retractable
- Control Type: Media Control
- Sound Quality: High-quality audio
- Design: Modern two-tone style
Pros:
- Crystal-clear audio performance
- Lightweight and comfortable
- Easy plug-and-play setup
- Adjustable microphone and headband
- Stylish modern design
Cons:
- Limited advanced features
- Ear pads may wear over time
- Depends on the device’s jack compatibility
6. Callez C500U2 Headset
Callez brings together clarity and durability in this USB headset, which is equipped with a microphone, making it a choice for reliable audio performance in professional settings. With business-grade wideband audio and Digital Signal Processing (DSP), the headset delivers crystal-clear sound. The noise-cancelling microphone filters out background noise for clear conversations, and Acoustic Shock Protection (ASP) ensures safe use during sudden loud sounds.
With a focus on a lightweight design, this headset stands out for its adjustable features, such as a flexible boom mic that improves voice clarity and an adjustable headband that fits comfortably on different head sizes. These design choices are intended to enhance comfort during prolonged use, making it a great option for professionals in constant communication. The headset’s soft, high-quality ear cushions also play a significant role in reducing fatigue, ensuring comfort throughout the day.
Additionally, the headset is built for longevity. It features precision design, quality plastics, and a uni-body headband construction, making it more durable and sturdier compared to many other headsets in its class. The plug-and-play feature with simple in-line controls for volume and mute adds convenience, making it easily adaptable for immediate use without the need for additional drivers.
Specifications:
- Connectivity: Wired, USB
- Noise Control: Active Noise Cancellation
- Microphone: Noise-Cancelling, 330° Rotatable
- Impedance: 32 Ohm
- Controls: In-line Volume and Mute
- Compatibility: PC, Mac, UC platforms
- Special Features: Lightweight, Acoustic Shock Protection
- Material: Leather, Plastic
- Cable Feature: Retractable
Pros:
- Crystal-clear call quality
- Lightweight and comfortable
- Durable and sturdy design
- Easy plug-and-play setup
- Effective noise-cancelling microphone
Cons:
- Wired connectivity limits mobility
- Only USB interface available
- Mic fixed to one side only
- Shorter cable length
7. Wantek UC600 Headset
Wantek has designed its USB corded headsets with business-grade sound quality and durability in mind, making them a robust choice for professionals in high-demand environments. Featuring Digital Signal Processing (DSP) and a noise-canceling microphone, these headsets deliver crystal-clear conversations, reducing background noise effectively and enhancing communication in busy settings like call centers and offices.
The ultra-lightweight design ensures that users hardly feel the headset during long sessions. An adjustable headband accommodates all head sizes, while a flexible mic boom allows for precise positioning based on user preference. These thoughtful features are further enhanced by the inclusion of soft, high-quality ear cushions, ensuring that even extended wear remains comfortable and strain-free, making it an ideal choice for any professional setting.
Built for durability, this headset by Wantek boasts quality construction with premium plastics and a solid uni-body headband. The straightforward audio controls, integrated into the cord, allow users to adjust volume and mute functions effortlessly. Plus, its plug-and-play nature means it’s ready to work with a wide range of devices right out of the box, with no drivers needed.
Specifications:
- Connectivity: Wired, USB
- Noise Control: Active Noise Cancellation
- Microphone: Noise-Cancelling, Flexible Boom
- Impedance: 32 Ohm
- Controls: In-line Volume and Mute
- Compatibility: PC, Mac, Microsoft Lync, Cisco
- Special Features: Lightweight, Volume-Control
- Material: Metal
- Cable Feature: Retractable
Pros:
- Clear voice with noise cancellation
- Lightweight, comfortable for long use
- Durable and sturdy construction
- Easy volume and mute control
- Plug-and-play simplicity
Cons:
- Wired design limits movement
- Potential durability issues over time
- Microphone positioning can be tricky
- Limited wireless flexibility
8. Arama USB Headset With Microphone
Arama’s USB headset, designed for professionals, excels in delivering impeccable audio clarity in noisy environments. Equipped with optimized wideband audio technology and Digital Signal Processing (DSP), this headset offers remarkably crisp and clear sound. Its noise-canceling microphone enhances voice clarity and reduces background noise, making it a top choice for call centers, online classes, and office communications.
For extended listening sessions, the headset is designed with user comfort in mind. Its shape accommodates a variety of ear sizes, ensuring a snug yet comfortable fit throughout long periods of use. The skin-friendly ear pads and feather-light construction minimize ear fatigue, allowing users to stay focused on their tasks without discomfort. Inline controls make managing volume, muting the microphone, and handling calls a breeze.
With a design focused on durability, this headset is built to last through daily professional challenges. Crafted from high-quality materials and featuring a flexible metal mic boom, it stands up to the rigors of everyday use. The 5.3ft cord provides ample length for freedom of movement, ideal for dynamic work environments. Its plug-and-play capability ensures easy compatibility with most UC platforms and softphone applications, requiring no additional drivers.
Specifications:
- Connectivity: Wired, USB
- Noise Control: Sound Isolation
- Microphone: Noise-Cancelling, Flexible
- Compatibility: Windows, Mac OS X, UC Platforms
- Special Features: Digital Signal Processing
- Controls: Inline Volume and Mute
- Cable Length: 5.3 ft
- Material: Leather, Plastic, Metal
- Design: Comfort-tested, Lightweight
Pros:
- Excellent sound and voice clarity
- Comfortable for all-day wear
- Durable and built to last
- Simple and intuitive controls
- Wide compatibility with devices
Cons:
- Wired, limits mobility
- Microphone may pick up some ambient noise
- Ear pads may wear over time
- Inline controls can be sensitive
9. AGPTEK Call Center Headset
AGPtek’s call center headset is designed for high-volume environments, providing excellent voice clarity and innovative functionality. Its noise-cancellation microphone adjusts flexibly to increase voice clarity, making it exceptionally good for busy call centers where background noise can be a significant issue. The headset features an FSK/DTMF caller ID display, and automatic checking, and is equipped with a digital answering system, optimizing its use in professional settings.
The headset is equipped with a highly adjustable clip and a luxuriously soft double ear cushion, designed to keep you comfortable throughout extended periods of wear. Its ergonomic features aim to reduce fatigue, providing a practical solution for roles that involve extensive communication, like customer service and telemarketing.
It connects easily to existing standard telephone jacks, simplifying setup and operation. The functional dial pad comes with memory storage for incoming and outgoing numbers, along with several programmable options to enhance usability. Despite its traditional design, the headset’s features are tailored to meet the demands of modern call center operations.
Specifications:
- Connectivity: Corded Electric
- Noise Control: Sound Isolation
- Microphone: Adjustable Noise Cancellation
- Features: FSK/DTMF caller ID display, automatic checking
- Comfort: Double ear cushion, adjustable headset clip
- Functionality: 30 incoming, 5 outgoing number memories
- Dialer Type: Single Keypad
- Answering System: Digital
- Material: Plastic
Pros:
- Crystal clear call quality
- Comfortable for long-duration use
- Easy setup with standard phone jack
- Functional dial pad with memory
- Built-in answering system
Cons:
- Limited to corded use
- Not compatible with internet cable
10. Poly 5220 USB-A Headset
The Poly 5220 USB-A headset is for demanding PC communication and collaboration, standing out in multimedia and voice tasks. Ideal for users who rely heavily on these features during their workday, it provides excellent audio quality with a noise-canceling microphone that maintains clear voice transmission in noisy settings. The headset also effortlessly switches between wideband audio for calls and hi-fi stereo for music, delivering a versatile and engaging audio experience.
Designed for enhanced all-day comfort and portability, the Poly 5220 features ultra-soft leatherette ear cushions wrapped around pillow-soft memory foam. These materials contribute to exceptionally comfortable wear, reducing ear fatigue over prolonged periods. The lightweight cushioned metal headband is durable and offers a customizable fit, further enhancing the comfort levels for diverse user needs.
The headset’s global warranty and easy connectivity to PC/Mac via USB-A, and mobile phones/tablets via a 3.5mm connection, make it a highly adaptable option for professionals using multiple devices. Compatibility with leading collaboration platforms like Microsoft Teams and Zoom ensures it integrates seamlessly into any workflow, enhancing productivity and communication efficiency.
Specifications:
- Connectivity: USB-A, 3.5mm jack
- Noise Control: Sound Isolation
- Compatibility: PC, Mac, Mobile Phones, Tablets
- Special Features: Noise-canceling microphone, Auto-switching audio
- Material: Leatherette, Memory Foam, Metal
- Control Type: Volume Control
- Cable Feature: Detachable, Cord Rewind
- Design: Over-the-head, On-ear
Pros:
- Exceptional sound quality for calls and music
- Comfortable for all-day use
- Versatile connectivity options
- Compatible with major collaboration platforms
- Durable and portable design
Cons:
- USB-A may not suit newer devices without adapters
- On-ear design might not suit everyone
Key Features To Consider When Buying Call Center Headsets
When selecting the best call center headsets, several key features need consideration to ensure optimal performance and user satisfaction. These features are broadly categorized under sound quality, comfort, durability, noise cancellation, and compatibility.
1. Sound Quality
In a call center, clear sound is crucial. Microphones need to have noise-canceling features to block out background sounds, so conversations are easy to hear and don’t need to be repeated. They should cover a frequency range of 100 Hz to 10 kHz, which is perfect for capturing human speech. Speakers also need to be high quality. They should provide clear and crisp sound and cover a frequency range of 20 Hz to 20 kHz, which includes all the sounds people can hear.
2. Comfort
Considering call center employees wear headsets for extended periods, comfort is crucial. A lightweight design minimizes the strain on the head and neck. Adjustable headbands and ear cups allow for a custom fit, which is vital for all-day use. Additionally, cushioned ear pads not only enhance comfort but also improve passive noise cancellation by providing a better seal around the ears.
3. Durability
The build quality of a headset is very important for its lifespan and how well it holds up in tough environments like call centers. The materials used should be strong, with reinforced cables and joints to handle frequent use and potential mishandling. The cord should be long enough to offer flexibility but still be durable. A good warranty, preferably at least one year, shows that the manufacturer stands behind their product and provides support for any defects.
4. Noise Cancellation
Headsets can have two types of noise cancellation: active and passive. Active noise cancellation (ANC) uses technology to produce sounds that cancel out background noise. This helps users focus better in noisy places. Passive noise cancellation works differently by using cushioned ear pads to block outside sounds. Many headsets use both types together to provide the best experience by keeping distracting noises away.
5. Compatibility
A headset should work with different devices like computers, smartphones, and softphones. It should have options like USB, Bluetooth, or a 3.5 mm jack to connect easily. It’s also important that the headset is compatible with major call center software. This way, it can use special features like call controls and audio improvements, making it easier to use and more efficient.
FAQs:
Noise cancellation in call center headsets uses technology to reduce background noise, making calls clearer. Tiny microphones detect noise, and the headset creates a sound wave that cancels it out. This helps ensure that the speaker’s voice is heard clearly, even in noisy office environments, allowing agents to focus better on customer conversations.
Wireless headsets are good for call centers because they let agents move freely and reduce desk clutter. They can help agents work better by allowing them to multitask. It’s important to choose headsets with good battery life, strong signals, and noise-cancellation. This ensures they work well with call center software and provide comfort for the agents.
The microphone boom on many call center headsets can be adjusted or replaced. This helps users position the microphone for clear voice capture and ensures comfort. If the boom is damaged, it can be replaced, keeping the headset working well and lasting longer in busy call centers.
Call center headsets come with different ear cushion options to suit various comfort needs. Leather cushions are soft and classic but may wear out with moisture. Protein leather feels similar but lasts longer and breathes better. Synthetic leather is a cost-effective choice that balances comfort and durability. Velour or fabric cushions are light and breathable, making them ideal for long use in warm conditions.
Binaural headsets give a more immersive sound by delivering audio to both ears separately. This design, with two earpieces and microphones, creates a natural and accurate sound experience. They’re great for gaming, virtual reality, and professional uses where precise sound is key. They also help in call centers by improving clarity and reducing background noise.
Conclusion
Finding the right call center headset can make a significant difference in communication quality and comfort during long shifts. The Jabra Evolve 40 is a solid choice for professional-grade sound and comfort, ideal for high-demand environments. For those who value wireless convenience, the TECKNET Trucker Bluetooth Headphones excel with strong connectivity and noise cancellation. On a budget, the Logitech H390 Wired Headset offers dependable performance without sacrificing quality. Whether you need wired or wireless, premium or budget-friendly, there are great options to improve both efficiency and overall communication in your call center
