Xfinity, formerly known as Comcast is one of the largest, Internet and cable TV service providers in the United States, offering a spectrum of plans ranging from 50 Mbps to 2,000 Mbps. While their services can be remarkable, the associated costs or relocation may prompt some users to seek more budget-friendly alternatives. Whether you’re moving, switching to a different provider, or just no longer need the service, this guide will help you understand how to cancel Xfinity internet service without any unnecessary charges. Here, we’ll meticulously outline the steps to gracefully cancel your Xfinity subscription, ensuring a smooth process without unnecessary hassle.
Reasons Why Users Cancel Their Xfinity Account
Even with its broad reach and strong performance in many regions, some Xfinity Internet customers encounter persistent issues that make them rethink their service choice. Challenges such as unreliable connections and delayed support experiences can weaken the appeal, prompting users to consider canceling and looking for other better options.
Here are a few reasons for canceling Xfinity Internet Service:
- Connectivity Issues: Some users experience frequent internet outages (in their areas) or slow speeds that don’t align with their plan. They might have to use a third-party Xfinity-compatible modem to resolve this issue.
- Better Offers: Competing internet service providers might offer better service or more competitive pricing than Xfinity.
- Relocation: Moving to an area where Xfinity services are not available.
- Dissatisfaction: General dissatisfaction with customer service or pricing structure.
How To Cancel Xfinity Internet?
If you’ve decided to cancel your Xfinity Internet service for any of the reasons mentioned above (or others) and don’t plan to transfer or pause your service, you have several options to cancel it altogether. You can cancel the internet or television services either via phone, online chat, or in person at an Xfinity store.
To initiate the Xfinity Internet cancellation, follow these simple steps via your phone:
Review Your Contract
Before you begin the cancellation process, review your contract for any early termination fees (ETFs) or other obligations. Xfinity often has promotional rates tied to contract terms, and canceling early could result in fees.
Gather Necessary Information
Ensure you have the following information ready:
- Account number
- Account holder’s name
- Service address
- Contact information (phone number or email associated with the account)
Contact Xfinity Customer Service
There are several ways to initiate the cancellation:
- Phone: Call Xfinity at 1-800-XFINITY (1-800-934-6489 or 1-800-COMCAST, found on your bill). Go through the menu to reach the Comcast Retention department. Clearly state your intention to cancel the subscription by saying “Cancel Service”.
- Online Chat: Use the live chat feature on the Xfinity website for a record of your conversation.
- In-Person: Visit a nearby Xfinity store to expedite the process and address any concerns directly.
Explain The Reason For Cancellation
When speaking to the Comcast Retention representative, prepare a reason for canceling. A commonly accepted reason is relocation to an area without Comcast services. Stay firm in your decision.
Stand Firm
Expect Comcast to try to retain you as a customer by offering incentives or suggesting that the cancellation be postponed. Politely but firmly reiterate your decision to cancel.
Return Your Xfinity Equipment
Inquire about the equipment listed under your account and note down their serial numbers. Ensure returning all rented Comcast equipment as per their instructions to avoid charges. If any freebies were provided, return those as well. You can either use options like Xfinity Store, UPS Store, and Mail to return the equipment, yet make sure to get an acknowledgment receipt.
Confirmation
After the call, get confirmation of the cancellation with Comcast via email or mail. This serves as proof of your request and can be crucial in case of any future disputes. Verify if there’s any outstanding balance or unreturned equipment. Ensure the service is fully canceled and request final confirmation.
Follow-Up
If there are pending actions on Comcast’s end, request completion before ending the call. Follow up to ensure all aspects of the cancellation are finalized.
Verify Your Final Bill
After canceling, carefully review your final bill to ensure all charges are accurate. If you notice any discrepancies, contact Xfinity customer service immediately.
Xfinity typically imposes an early termination fee (ETF) of $10 for each remaining month of your contract. You will incur this fee if you relocate within a Comcast serviceable area without transferring your service or if you move to an area not serviced by Comcast. However, the ETF does not apply if you downgrade your services, if the account holder has passed away, or if you are leaving for active-duty military deployment.
Alternative Ways To Cancel Xfinity Internet
In addition to the primary method of contacting Xfinity’s customer service, there are alternative pathways available to cancel your Xfinity Internet subscription. These alternative methods offer flexibility and convenience to cater to different preferences. Let’s explore these alternative avenues to facilitate a smooth cancellation process.
1. Use Xfinity Assistant Chat
Utilizing the Xfinity Assistant Chat to cancel your Xfinity Internet service is a convenient and straightforward method. Follow these steps to initiate the cancellation process via online chat:
- Access Xfinity Chat: Visit xfinity.com and locate the Xfinity Chat option at the bottom right corner of the screen. Click on “Chat” to begin.
- Initiate Cancellation: In the chat window, type “Cancel Service” to express your intention to cancel.
- Identity Confirmation: Confirm your identity by providing the necessary details such as your name, address, and phone number as requested during the chat.
- Request Service Cancellation: Clearly state your request to cancel your home internet service to the Xfinity Assistant.
- Equipment Return: Following the cancellation, ensure to return any Xfinity equipment by visiting a local Xfinity store as per their instructions. Also, get confirmation that there are no outstanding balances.
2. By Email/Mail Cancellation Form
Canceling your Xfinity Internet service via the Email/Mail Cancellation Form provides an alternative method for a hassle-free cancellation process. Here’s a step-by-step guide to proceed:
- Access Cancellation Form: Visit the Xfinity website to download the cancellation form.
- Form Completion: Fill in the required details on the form, including your account number, name, and address.
- Select Cancellation Date: Choose a cancellation date that is at least seven days in the future to allow for processing.
- Sign And Date: Sign and date the form to authenticate the cancellation request.
- Return Equipment: Arrange to return any Xfinity equipment by visiting a local Xfinity store in adherence to their guidelines.
- Submission: Email or mail the completed form with your account number as the subject line. Send the form to Comcast_Notice@home.com or mail it to the nearest Xfinity Store
- Confirmation: Expect confirmation of your cancellation within 10 days after submitting the form.
3. Canceling Your Xfinity Service In-Person
To cancel your Xfinity service directly and avoid any waiting period, you can visit one of the numerous Xfinity retail stores. Here’s how to ensure a smooth cancellation process:
- Locate A Nearby Xfinity Store: Visit the Xfinity Store Finder on their website. Enter your address or use the “Use my Location” feature to automatically find the nearest store.
- Prepare For Your Visit: Bring your latest bill and account information. Take any Comcast equipment you’ve rented to return during your visit. Consider scheduling an appointment if the store is far, to minimize waiting time.
- At The Store: Submit your cancellation request to a representative. Settle any early termination fees if applicable. Ensure all necessary forms are completed to confirm the cancellation.
Visiting an Xfinity store allows you to handle cancellation procedures immediately, confirm all details on the spot, and return necessary equipment without delay.
How To Return Xfinity Equipment?
Returning your Xfinity equipment is an essential step when canceling your service to avoid any charges for unreturned items. Follow these steps for a seamless equipment return process:
Understand Your Return Options
- You can take your equipment to any Xfinity store or Comcast service center for immediate removal from your account.
- Visit the Xfinity “Equipment Return” page on their website, request a prepaid shipping label, and follow the steps to print and attach it to your return box.
Document Your Equipment
Before returning, take detailed photos of each piece of equipment and their serial numbers. This serves as proof of the condition and specifics of the items being returned.
Complete The Return Process
- When returning equipment at a Comcast store (in person), ensure you receive a receipt documenting the return. It’s immediate and updates your account status on the spot.
- With a prepaid label, you can drop off your equipment at any UPS location via UPS. Make sure to get a receipt from UPS as proof of your shipment. This receipt is crucial for tracking and confirming the return.
Keep Your Records
Keep all documentation, including pictures of the equipment, the serial numbers, and your return receipts, for at least one billing cycle. These records are important if there are any discrepancies or claims of non-return.
Follow Up
After completing the return, it’s essential to monitor your account and follow up with your Xfinity customer service to ensure that the equipment is reflected as returned and that no additional charges are applied.
Failure to promptly return or mail the equipment to the designated service address or local Xfinity store may result in additional charges for unreturned equipment. This comprehensive approach helps ensure that your equipment return process is handled smoothly and without any complications, keeping your account in good standing.
About Cancellation Fee
Understanding the cancellation fees associated with ending your Xfinity Internet service is essential. The following table outlines the early termination fees and charges for unreturned equipment:
|
Cancellation Type |
Fee For Charges |
|
Early Termination Fee |
Monthly fee reduction by $10 until reaching $10 for the final initial contract month. |
|
Unreturned Equipment |
Up to $150 per device if Xfinity equipment (modem, router, etc.) is not returned after cancellation. |
The early termination fee follows a decreasing structure, reducing by $10 each month until it reaches $10 for the final month of the initial contract. Additionally, failure to return rented equipment such as Xfinity routers, modems, or other Xfinity devices after cancellation may result in charges of up to $150 per device. It’s crucial to adhere to the return policy to avoid these potential fees.
Considerations Before Canceling Xfinity
Before finalizing the cancellation of your Xfinity service, consider the following factors:
- Selecting Cancellation Date: When contacting Xfinity for cancellation, you have the option to specify the end date. While Xfinity may offer to conclude the service with the current billing cycle, you can also choose an earlier date. Keep in mind that it might take a few business days to process the cancellation.
- Final Bill Payment: The last bill for your last billing cycle will arrive on the usual date. Ensure timely payment of this bill, even if received after canceling the subscription.
- Reasons For Cancellation: Assess your reasons for canceling Xfinity, whether it’s due to a slow connection, high pricing, or other factors. Explore the option to switch to a more affordable plan or transfer the service if you’re moving. Xfinity can send any necessary new equipment to your new address.
- Cancellation Authorization: Note that only the account holder can cancel the Xfinity service. Requests made by someone else on your behalf cannot close the account. The account holder should follow the designated cancellation steps.
Considering these factors before canceling Xfinity ensures a smoother transition and helps address potential concerns or requirements associated with the cancellation process.
When Can You Cancel Your Xfinity Internet Services
Here are a few reasons that let you pause your Xfinity internet service rather than cancel.
1. Moving Xfinity Service
If you’re relocating within Xfinity’s service area, you can transfer your service to your new home at no extra cost, avoiding early termination fees. Check availability using Xfinity’s site or CableTV.com’s tool.
2. Pausing Xfinity Service
For part-time residents, Xfinity offers a Seasonal Convenience Plan allowing you to pause your service. This plan includes reduced rates:
- TV: $8.00/month
- Basic Internet (Email Only): $8.00/month
- Internet (3–5 Mbps): $29.95/month
- Voice: $8.00/month
- Xfinity Home: Standard rate
3. Transferring Xfinity Service
If there’s a change in account ownership due to name changes or the account holder’s death, contact Xfinity to request an Account Change Request form.
4. Modifying Xfinity Service
Upgrade or change your service directly through Xfinity.com. Options include adding premium channels, increasing internet speed, or modifying your service bundle to suit changing preferences.
5. Troubleshooting Xfinity Service
Self-help options include Xfinity’s support pages and community forums, or for direct assistance, contact Xfinity through their support page or social media platforms.
6. Canceling Xfinity Service
To cancel:
- Contact Xfinity via the Contact Us page, online chat, or by visiting a local store.
- Submit a cancellation form online or send a mail request to Comcast Cable, ATTN: Service Change Requests, 1701 JFK Blvd, Philadelphia, PA 19103. Expect confirmation within two business days.
For any changes or cancellations, Xfinity might require direct communication with a representative to finalize your request.
FAQs:
If you want to cancel the Xfinity Internet service, the cancellation is accepted, and you will lose access to many benefits. However, if you do not want to terminate the connection right now, you can ask for a fixed date.
* Comcast Email: You can continue using your Comcast email if you’ve logged in within the last 90 days. Maintain activity by logging in every 9 months to keep your email account active.
* Xfinity Stream: You’ll retain access to TV shows and movies purchased through the Xfinity Stream portal or app using your existing Xfinity ID and password.
* Xfinity Mobile: If you cancel your Xfinity Internet, Voice, or TV but keep Xfinity Mobile, you’ll incur a $25 monthly fee per line.
If you relocate to a non-Xfinity service area or choose not to transfer your service within an Xfinity service area, you’ll face early termination fees.
The cancellation process can take a minimum of two business days. The termination of your contract, including settling any outstanding balances and equipment fees, occurs at the end of the billing period.
Upon cancellation acceptance, you’ll lose access to subscriber benefits and must return any Xfinity equipment. After settling your final bill, you can switch to another provider.
Provide your customer ID, billing address, and any additional details requested by the Xfinity representative.
Yes, separate the services to retain the internet while discontinuing TV. This may alter your internet rate but will save on unwanted TV services.
Use 888-936-4968, 1-800-XFINITY, or 1-800-COMCAST, and speak to a representative from the retention department to discuss cancellation.
If you’re concerned about early termination fees, consider the following tips:
* Xfinity sometimes offers promotions that waive early termination fees if you’re switching to another Comcast service.
* If you’re moving, you might be able to transfer your Xfinity service to your new address without incurring fees.
* Sometimes, a polite and persistent conversation with customer service can result in waived fees or reduced charges.
Conclusion
In conclusion, canceling your Xfinity internet service can be a straightforward process with the right tools and information. Consider your reasons for canceling, choose your preferred method (call, chat, email), and be prepared to return equipment and settle any outstanding fees. Remember to prioritize clarity and firmness in your communication with Xfinity to navigate the cancellation process seamlessly and avoid unnecessary hassle. With this guide in hand, you can confidently cut ties with Xfinity and move on to a new internet provider that fits your needs and budget.
